Privacy Policy

Last updated: January 2026

1. Who We Are

Scrap My Car Instantly operates a scrap car collection and disposal service across Merseyside and surrounding areas. We are committed to protecting your personal data and being transparent about how we use it. This privacy policy explains how we collect, use, store, and share your information.

2. Information We Collect

When you use our website or services, we may collect the following information:

Personal details: Your name, phone number, postcode, and email address (if provided)
Vehicle details: Registration number, make, model, and condition of your vehicle
Technical data: IP address, browser type, device information, and pages visited on our website
Communication records: Records of calls, messages, and form submissions

3. How We Use Your Information

We use your personal data for the following purposes:

To provide you with a scrap car valuation and arrange collection
To contact you about your enquiry and provide customer service
To complete DVLA notifications and legal documentation
To process payments for your vehicle
To improve our website and services
To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

Contract: Processing necessary to perform our services (collection, payment, DVLA notification)
Legitimate interest: To respond to enquiries and improve our services
Legal obligation: To comply with DVLA, environmental, and tax regulations
Consent: Where you have opted in to receive marketing communications

5. Data Sharing

We may share your personal data with:

DVLA: To notify change of ownership and vehicle disposal
Authorised Treatment Facilities (ATFs): Licensed partners who process vehicles
Payment providers: To process bank transfers
CRM and marketing platforms: To manage customer communications (e.g., GoHighLevel)

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and for a minimum of 6 years to comply with legal and regulatory requirements (including tax and environmental regulations).

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where legally permitted)
Object to or restrict processing of your data
Request data portability
Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, contact us on 07414 292601.

8. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Form submissions are transmitted securely and stored in encrypted systems.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us:

Phone: 07414 292601
Website: scrapmycarinstantly.co.uk

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.